8630 print head is not recognized

[ACTORJACK]

The problem with my HP 8630 All In One printer began with printing black very faintly.  I replaced all the low cartridges with genuine HP ink cartridges.  It still printed faintly.  I used the HP Doc and followed the instruction for this problem and the problem remained.  Now my printer message says my print head is missing, not detected, or installed incorrectly.  The print head is definitely installed and installed properly.

I have an HP 8710 that stopped printing all colors, with no message in the display.

These printers have been very good to me and I would like to not add them to the waste stream and replace them with something else.  Is there an affordable solution?  I'm using NORD VPN and my printers are connected wirelessly.

[Anand_Andy]

Hi @ACTORJACK,

Welcome to the HP Support Community

I understand you are facing a print head-related issue with your HP Officejet Pro 8630 printer. Not to worry I will help you to get a resolution to resolve the issue.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

Update the printer firmware

HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to make sure you are getting the most out of your printer.

Update from the printer control panel: Many HP printers with touchscreens or menus can connect directly to HP to find and install updates. Make sure the printer is on a network with an active Internet connection. If the printer is connected with a USB cable, use one of the other options.

On the printer, locate the Product Update or Check for Updates menu by pressing the HP ePrint icon or button ( or ). Or open the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools, and then select Web Services, Printer Update, or LaserJet Update.

Download updates from HP Customer Support: With the printer turned on and connected to the computer or a network, go to HP Software and Driver Downloads to check for and install available updates listed under Firmware.

Install updates through the HP Smart app: Open the HP Smart app, and then create an account or sign in. If you do not have HP Smart, download it from 123.hp.com or your app store. After adding the printer, click the printer image, click Printer Home Page (EWS) or Advanced Settings, click Tools or Web Services, and then click Printer Updates.

Reseat the printhead if it is replaceable

If your printer has a removable printhead, you can manually reseat it. Otherwise use the steps provided to replace the printhead or service the printer.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Look for a latch on the carriage.

With the printer turned on, disconnect the power cord from the printer.

Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch until it stops.

Close the door or lid to the cartridge access area.

Reconnect the power cord to the printer.

If the error message still displays, sometimes the issue persists after inserting the printhead. Repeat the steps to reseat the printhead up to three times, and then continue to the next step if the error still displays.

Hope this helps! Keep me posted. 

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