8710 Supply System Error.

[dndoug]

I've been in IT for over 40 years and I chose this model printer because it was extremely inexpensive to own (ink wise), and had all the other features I needed and have been very happy with the purchase until now because, after a routine cartridge change, the following message appeared ... "There is a problem with the supply system. Try replacing the affected cartridge with a different, non-empty, cartridge."

I searched online and followed a few troubleshooting documents that in essence carried me through the following without fixing the problem ... 1) Confirmed that firmware up to date. 2) Purchased and installed a new HP Cartridge. 3) Removed USB cable & hard reset printer. 4) Checked Head movement. 5) Checked for Crumpled paper or other obstruction. 6) Cleaned electrical contacts

Also, upon joining this community, I checked all related posts regarding this issue, went through the troubleshooting steps without solving the problem. Before going any further, I need to make ONE THING CLEAR, over the life of the printer, I have only used Genuine HP cartridges from a single reputable source.

Since the printer is long out of warranty, I am reaching out to this community as my last ditch effort to solve this problem and possibly restore my faith in HP.

[dndoug]

After a few days and 44 persons looking at my post, no one has replied directly but, I have been left a few links that would indicate most persons who viewed my post believe this is a hardware error.

I will access support through the links supplied and update this post.

[dndoug]

Attempting to access help through the links supplied I had to select my country/region (Caribbean), and then select a category of support which led me to the following message ... "Sorry, we are unable to determine if there are any support agent options for your location at this time. You can use other resources below or please try again later."

So I will wait to see if anyone posts a direct reply.

[Anand_Andy]

Hi @dndoug,

Welcome to the HP Support Community

I understand you are getting an error message Supplnk System Failure on your HP OfficeJet Pro 8710 Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Was there any recent update on the printer prior to the issue?
• Was there any paper jam or carriage jam issue on the printer recently?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP OfficeJet Printers - 'Printer Failure' Error

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!