8710 gives scanner error and scan bar nnot moving. repair or replace?

[Sue413]

HP all in one 8710 give scanner error message.  Use HP doctor. the scan bare is not moving or illuminating.  Repair or replace?

[Raj_05]

Hi @Sue413,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you are experiencing a scanner error message on your HP OfficeJet Pro 8710 all-in-one printer and the scan bar is not moving or illuminating, there are a few troubleshooting steps you can try before considering a repair or replacement.

• Restart the printer: Turn off the printer, unplug it from the power source, wait for about 1-2 minutes, then plug it back in and turn it on again. This can help reset any temporary issues.
• Check connections: Ensure that the USB or network cables connecting the printer to your computer or network are securely plugged in. If you are using a wireless connection, ensure that the printer is connected to the correct Wi-Fi network.
• Update drivers and software: Visit the HP support website and download the latest drivers and software for your printer model. Installing updated drivers can help resolve compatibility issues and improve performance.
• Run HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor utility, which is designed to diagnose and fix common printer issues. It can help identify any problems with the scanner and provide steps for resolution.
• Reset the printer: Consult your printer's user manual or visit the HP support website to find instructions on how to perform a reset or restore the printer to its default settings. This may help resolve any software-related issues causing the scanner error.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support