8710 printhead compatibility problem

[vdfsyresfdht]

The 'blurry page' overprinting problem appears to be with a print head firmware incompatibility between the RevX.02 print head and the xxxxxBR version of the HP OfficeJet printer firmware

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/First-Print-blurry/td-p/6108645

Same problem with the blurry black line. Tried clean head and align head. 

[sandytechy20]

@vdfsyresfdht

Welcome to HP support community.

Did you make a copy and check if that prints fine?

If that does not print fine, follow the steps mentioned in this document to fix the issue:- Click here

Here are the steps to update the printer firmware:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[vdfsyresfdht]

I tried everything listed in your reply and I can still see some blurry characters. I just want to know if there is a compatibility issue about the print head? Is there any fix about this? Or this is just about the quality of the inkjet printer?

Thanks!

[sandytechy20]

@vdfsyresfdht

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.