8720 Cartridge Problem

[Mike623]

I am trying to replace the Black cartridge in my printer with a brand new cartridge.  The replacement cartridge is HP 952 XL.  I am getting the following error:  Cartridge Problem "Remove and reinstall the indicated cartridge, making sure it is correctly installed".   I have tried everything that I can find on the internet, to no avail.  It recognizes the old cartridge when I put it back in, but won't recognize this brand new one.  I'm at a loss here.  

[Betty0610]

@Mike623

Welcome to the HP Support Community.

This is a case of a defective new ink.

You could either return/replace it to the store/website you purchased it from or contact the HP Support Team regarding this.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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Thanks!

Have a great day!