8720 Printer pulling paper in sideways

[Synergos]

I am having issues after only one year. When scanning documents, the paper will go in properly for the first half of a page and then start pulling in crocked. I do not have a warranty on it anymore and cannot figure out what to do. 

[Jeet_singh]

@Synergos,

Thank you for posting your query on HP Support Community,

Are you having this issue only while scanning or even while making a copy from the printer?

Let's start off by performing a update on the printer: 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Alternatively you can also try to update the printer firmware directly from the printer control panel.

For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

This could be an issue with the paper feed mechanism in the printer and can be fixed by cleaning the paper pick roller and the duplexer inside the printer.

You may go through the steps suggested in this support document for - Paper Jam Error

Please let me know if this resolves the issue, or if you require further assistance!

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