8720 Printhead missing or not detected?

[Norteno22]

Printer gives message that "The printhead appears to be missing, not detected, or incorrectly installed".  Message has appeared before, but was cured by turning printer off and on.  Now it's stuck.  Help?

[Rainbow23]

Hi @Norteno22,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you get an error message that "The printhead appears to be missing, not detected, or incorrectly installed" HP OfficeJet Pro 8720 All-in-One Printer

This issue could occur if the printhead is not installed properly or defective.

Let's go through a few steps that may help to fix this issue. 

And here are a few steps for you in the link: Printhead Error

Let me know how this works.
 

You have a good day ahead.

[Fusion-SS]

Sadly I think that I am at my end with HP.  I have been a loyal customer for over 30 years and now often find myself in a position where I have their printer only 2-3 years.  In this time it has at least one expensive part replacement in its short service life.  I now have a OJ8725 which needs a second print head replacement in under 3 years.  I keep telling myself to switch brands and instead I make the mistake of giving HP another try.  Each time I am disappointed.  I am actually convinced that these devices are intentionally made cheaply and parts are purposely expensive to continue perpetuating sales.  Terrible business practice.  I used to have HP laser printers which were bullet proof.  Not anymore apparently.  I am getting off the train.  Not sure I will have any better luck with other manufacturers, but I need to try since I know about this one already.

Bye Bye HP

[Raj1788]

@Fusion-SS

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

[pratth]

The link doesn't work....

[Cheron-Z]

@pratth

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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