• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-07-2019 10:26 AM

HP Recommended
Product: Office jet 8720 All in One
Operating System: Other

I have an office at 8720. I love this printer and for the most part haven’t had any issues however the touch screen lights up but no longer responds when I touch it, which I’ve been able to work around by using HP smart and the printer software on my computer. However I had to change my Wi-Fi password and now don’t seem to be able to re-connect my printer to my network because the only way that I can find to do that is through the touch screen panel. Can someone suggest another way to connect my printer to the the Wi-Fi? Or How to fix the touch screen issue? I’ve already tried all the rebooting suggestions that I have found to get the touchscreen working. Just an FYI

1 person had the same question
1 REPLY 1

‎12-10-2019 10:21 AM

HP Recommended

@Clark832 Welcome to HP Community!

 

I understand that the touchscreen is not working.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Update the printer firmware

 

Refer this HP document for the steps to update the printer firmware:- Click here

 

Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.