8740 Officejet Pro printer

[tojobr]

I have a Office Jet Pro 8740.  MY officejet pro 8500 909g,  THAT BROKE, PRINTED ON BOTH SIDES WITHOUT HAVING TO TURN THE PAPER MANUALLY.  I thought this "Up grade 8740" would do the same.  NOOO!!! I am wasting a great deal of paper and cards because I have to turn manually, and I flip wrong, and the card is printed upside down on the second page. You have to turn the card upside down to read the second side.  Am I doing something wrong? Is there a way to print on the 8740 without flipping the page manually? Shouldn'n this machine be doing better not worse than an older model. If I had known this I would have gotten a different model, or repeated the 8500.  It said double sided printing but fail to say it had to be turned manually. Any suggestion as to how I can do this without wasting tons of paper and cards? 

[Bob_Headrick]

The Officejet Pro 8740 does support automatic two sided printing (and scanning/copying).  See the specifications here for information.  Automatic two sided printing is not supported for card stock.

[tojobr]

Then something must be wrong with my printer because it does not do automatic printing on both sides, not even with paper it has to be manually turned over.  So far I am very displeased with this "new" printer

[ShlomiL]

Hi,
Make sure the Automatic Duplexing option is enabled:

Enter Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
Set the Automatic Two-Sided Duplex Accessory as installed and click OK to save the change.

Now Automatic Duplexing should become available for your printer.

Regards,
Shlomi

[Bob_Headrick]

Sorry for the delay, I was out of town yesterday.  I have never had issues printing double sided with the Officejet Pro 8740 running on Windows 10 x64 here.  I went into the driver to take some screen shots to show the settings and found that I could no longer change any driver settings.  This may have been due to some issues introduced in a recent Windows update.

At any rate, I resolved this as follows:  go to the Devices and Printers folder.  Right click on the Officejet 8740, select Printer Properties, Ports.  Note which port the 8740 is using, then Cancel.  Next right click on the 8740 and select Remove Device.  After the device is removed select Add a Printer.  Select your printer, or if your printer does not show up in the list select "The printer I want isn't listed",  Next.  Select the port and allow the Windows to select the correct driver.  If Windows asks to replace the current driver say OK.

Once the printer has been installed right click on the 8740, Printing Preferences.  Select your printing shortcut and select Print on both sides: set this to "Yes, flip over" (for left side binding) or "Yes, flip up" for top binding, OK.  You can also set this in the Finishing tab.

I notice the setting is available even for cardstock, although the printer does not officially support this.

[tojobr]

I did that, It is still not working. Should I uninstall and start all over again. I am very very disappointed.

[Bob_Headrick]

I have been seeing a number of cases lately where printers stopped working properly (or at all) after recent Windows 10 Updates. In the case here a user reported success calling HP and having them fiddle remotely.  If your printer is still under warranty you may want to do that.

If not, you might consider the steps suggested here.  This would require reinstalling all the printers. The driver available for download is version 38.6, I susect it is the same version that was included on the CD. 

It would certainly be worth it to resolve the issue, the Officejet Pro 8740 does a fine job of duplex printing as well as duplex scanning and copying.

.