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‎01-21-2025 08:23 PM

HP Recommended
Product: HP Smart Tank 7602 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I was having issues printing 4x6 pictures where margins were random even with all the right paper size/type settings, I read that a firmware update may be able to solve.

I looked the hp site, it showed an update for my printer (https://support.hp.com/ph-en/drivers/closure/hp-smart-tank-7600-series/2100178738) so I downloaded and started update. The printer showed 100% download then started counting down, it got to the mid 30s and stopped. The update app then said update failed and to power off printer. I still waited a bit just to be sure and power cycled the printer. Now the printer won't come up and flashes yellow with the 8AF30001  error.

I've tried the steps from https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Error-8AF30001-on-Smart-Tan... and while I get the red X and back, the printer doesn't boot into any low level BIOS. Any help to correct the now bricked and fairly new printer is appreciated. 

Category:
2 people had the same question
1 REPLY 1

‎01-21-2025 08:38 PM

HP Recommended

I kind of solved my own issue. I found pressing the red X 5 times then the ? got me to the service menu, I then followed the instructions from the other link to reflash and the printer booted again, phew.

 

So is it possible to update firmware without this occurring?

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