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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-15-2024 06:02 AM

HP Recommended
Operating System: Microsoft Windows 11

9010e printer stuck in verifying 

1 REPLY 1

‎11-16-2024 08:23 AM

HP Recommended

Hi @pbbill,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP OfficeJet Pro 9010e printer is stuck on the "Verifying" screen, it could be due to several issues such as network connectivity problems, outdated firmware, or incorrect settings. Here are some troubleshooting steps you can follow.

 

Check Printer Connection

  • Ensure the printer is properly connected to your Wi-Fi network, either via a wired or wireless connection.
  • If you're using a wireless connection, check if the printer is on the same network as your device.
  • Try restarting the router and the printer.

Reboot the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait for about 30 seconds, then plug it back in and turn it on.

Update Firmware

  • Make sure your printer’s firmware is up to date. You can check this via the printer's control panel or using the HP Smart app on your device.
  • If there’s an update available, follow the on-screen instructions to update the firmware.

Reset the Printer

  • Perform a hard reset on the printer by holding the Power button for 10-15 seconds until it restarts. This can sometimes resolve stuck processes.
  • Alternatively, you can reset the printer to its factory settings by navigating to Settings > Printer Maintenance > Restore Factory Defaults from the printer's menu.

Check for Errors

  • Look at the printer display or the HP Smart app for any error messages or alerts that might explain the "Verifying" issue.
  • Make sure there is no paper jam or other physical obstructions inside the printer.

Reinstall Printer on Devices

  • Uninstall and reinstall the printer on your computer or mobile device through the HP Smart app or your system's print settings.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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