9015e - Wifi blue light will not stop blinking. I use ethernet. Scanning inop!

[norgeboy]

Please see above. Thank You!

[A_Gayathri]

Hi @norgeboy,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the blinking blue light on your HP OfficeJet Pro 9015e indicates that the printer is trying to connect to WiFi, even though you're using an Ethernet connection. The issue could be interfering with scanning.

Here are steps to troubleshoot both the WiFi and scanning issues:

1. Disable WiFi on the Printer:

Since you're using an Ethernet connection, the printer doesn't need to search for WiFi.

• On the printer's control panel:
  • Open Settings or Network Setup.
  • Select WiFi or Wireless Settings.
  • Disable Wireless or WiFi.

This should stop the blue light from blinking.

2. Check Scanning Functionality:

After resolving the WiFi issue, follow these steps to fix the scanning problem.

a. Restart the Printer:

• Turn the printer off, unplug it from the power source for about 1 minute, and plug it back in.
• After the reboot, check if the scanning functionality works.

b. Update Printer Drivers:

Ensure you have the latest drivers installed for your printer.

• Visit the HP Support Page and search for your printer model.
• Download the latest drivers for Windows 10 (32-bit).
• Install the drivers and restart your computer.

c. Check HP Smart App or Scanning Software:

If you're using the HP Smart app:

• Ensure the app is updated to the latest version.
• Open the app, and attempt a scan again.

If scanning still doesn't work, try using the Windows Scan app:

• Press Windows + S, type Scan, and open the Windows Scan app.
• Select your printer and see if the scan works from there.

d. Ensure Ethernet Connection is Working Properly:

• Verify the printer is connected to your network via Ethernet by checking its Network Settings on the control panel.
• Ensure the IP address displayed matches your network range.

3. Reset Network Settings (If Necessary):

If the issues persist, you can try resetting the network settings.

• On the printer's control panel, go to Settings > Network Settings > Restore Network Defaults.
• After resetting, reconfigure the Ethernet connection.

Let me know how it goes!
 

Refer to this document: Troubleshoot a Wi-Fi connection to an HP printer 
HP OfficeJet Pro 9015e All-in-One Printer  User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.