9135e 65lb cardstock jams

[YAMC90]

Specifications says this printer will print on 80lb-110lb cardstock. Yet, 65lb cardstock jams every time! There is no cardstock option, I've tried thick paper, brochure and matte options. Still jams! 

[Kuroi_Kenshi]

Hi @YAMC90,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Use the Correct Paper Tray

• Load the cardstock into the main input tray (not the auto document feeder).
• Fan the paper before loading to prevent sticking.

Adjust the Paper Guides

• Make sure the guides snugly fit around the cardstock but are not too tight.

Select the Right Print Settings

• On your computer, go to Printer Properties → Paper/Quality.
• Set Media Type to Heavy Paper, Cardstock, or Brochure Paper.
• Try different thickness settings, even if "cardstock" isn't listed.

Use Rear Feed (If Available)

• If your printer has a rear tray, use it, this allows a straighter path, reducing jams.Print One Sheet at a Time
• Instead of a stack, try loading and printing one sheet at a time.

Clean the Rollers

• Turn off the printer and unplug it.
• Open the rear access panel and gently wipe the rollers with a lint-free cloth & water.
• Let it dry completely before plugging back in.

Let me know if you need more help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,