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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-19-2025 06:02 AM - last edited on ‎01-19-2025 10:47 AM by Retired

HP Recommended

Hello community! My officejet 8620 is saying that the ink cartridges yelllow and cyan are damaged even tho they are brand new. What can I do? 

1 REPLY 1

‎01-21-2025 07:16 AM

HP Recommended

Hi @Ashleyr1533,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Update the firmware. Click here

 

The optional firmware update to remove dynamic security is now available. For more information and direct links to the firmware updates, see Dynamic Security Feature Affecting Use of Non-HP Cartridges here.

https://support.hp.com/us-en/document/c05308850

 

You may also refer to this document for cartridge errors. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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