98.00.00 Error

JoseCHS · ‎08-15-2022

Hi, I have a question about my MFP 528, How can I solved this error? 98.00.00 Error.

I'll appreciate your rapid respond.

ShlomiL · ‎08-15-2022

Hi,

You may try erasing the hard-disk and re-flashing the latest firmware and check if that may help, else the hard-disk might failed, as a reference see below support document:

https://support.hp.com/za-en/document/c05030898#preboot

To update the latest firmware using a USB flash, please consult below video:

https://www.youtube.com/watch?v=IOsm1Z-dbJU

The latest FutureSmart 5 firmware can be downloaded below:

https://ftp.hp.com/pub/softlib/software13/printers/ljM528_fs5.5_fw_2505192_030542.zip

And the latest FutureSmart 4 firmware is available below:

https://ftp.hp.com/pub/softlib/software13/printers/LJM528/ljM528_fs4.11.2.3_fw_2411192_064691.zip

Hope that helps,

Shlomi

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Repairatrooper · ‎08-15-2022

I would run the harddisk diagnostic and see if it passes. We have seen a fair number of current generation devices including M528s fail with a bad harddisk. The common factor in all of them was the Toshiba drive that was installed. Diagnostics are accessed through the preboot menu under the administration menu.

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JoseCHS · ‎08-16-2022

Thank you so much.

great day.

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