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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎10-18-2020 04:23 PM

HP Recommended
Product: OfficeJet 8210
Operating System: macOS 10.13 High Sierra

I have been using the printer without issue for a few months now. All of a sudden it is showing a message on the screen:

"A problem has occurred with one of the printers critical system files. A printer update will be installed to fix this."

 

By clicking 'Ok' on the printer menu it does nothing. Actually none of the buttons go anywhere, Home, Back, ? Mark. I also cannot see the printer from my MacBook anymore, it says 'Offline'. I download the latest update (OJP8210_2026B.dmg) and it will not load because it can not find the printer. 

 

I bought a usb cable and connected the printer directly to my MacBook, but nothing...same issue of it being offline and not finding the printer. I have unplugged the printer from the power outlet and replugged it in but it still goes to the same message on the printer screen.

 

How do I get the printer to do the update to fix the issue?

 

Category:
2 people had the same question
1 REPLY 1

‎10-21-2020 01:16 PM

HP Recommended

In case others were having a similar issue. I was never able to get it resolved. It was still under warranty (1 yr) so I went to support.hp.com and did a chat. They had me go through a bunch of troubleshooting steps, none of which worked. Then they sent a replacement printer. 

3 people found this reply helpful
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