A problem has occurred with your HP account and you will be unable to print very soon.

[3alexander3]

Have been receiving this message and not able to print, although there is still ink in my printer.
All the research leads to the only solution: "subscribe and pay HP for the ink".

Dear HP,

Everything you're suggesting is to subscribe for the Instant Ink subscription. 

This is not helpful at all. There is still ink in the printer and I would like to be able to use it, without applying for an additional service. It makes me wanna throw your product into the garbage for the way you are treating your clients. 

Shame on you. 

At least have the decency to say directly to your clients:

 "There is no way to make the printer work, even with lots of ink remaining, without paying extra money for an unwanted subscription to your soulless company".
best regards 
Alexander

[zoey7886]

@3alexander3, Welcome to the HP Support Community!

Thanks for reaching out about your query regarding HP account!  
We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating this situation must be, and I appreciate you reaching out. 

Let’s work together to resolve this issue so you can get back to printing.

Could you confirm if you are currently enrolled in the HP Instant Ink program? Also, are you using HP Instant Ink cartridges? If you are using Instant Ink cartridges but are not enrolled, the printer may display an error preventing printing.

If you are enrolled in the program, I’d be happy to check what’s happening with your account. For security reasons, please send your Instant Ink account details via private message so we can investigate further.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Looking forward to your response, and I appreciate your patience.

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards, 

[3alexander3]

Hi Zoey,
Thank you for coming back to me.
After 2 hours online with your technical team 2 days ago, we managed to restore the factory settings and it seems working now, without the instant ink thingy. Thanks to Adam from your tech support.

BUT, now there is a strange problem, that during the night (I don't know exactly why those hours), the printer stops connecting to WiFi, although the wifi itself works perfectly on my laptop.
The blue wifi Led on the printer's dashboard starts blinking and the printer is not available online anymore.
I can print through usb cable, fortunately.
Then in the morning, the blue led shines without blinking and everything works fine. 
I am honestly so tired on continuously solving the printer issues, but I still have hope, that it might one day work steadily. 
I don't know exactly though how can we solve it.
Would be glad to hear from you.

best regards 
Alexander

[3alexander3]

For those of you having the same problem, it was a software bug in the printer and it has to be reset and brought back to the factory settings (I had to go through a rather complex process, but it was easy, if you're supported through whatsapp by a technician). Then re-installing all the apps and set up a new printer.

[zoey7886]

@3alexander3, Thank you so much for sharing your experience and solution with the community. I completely understand how frustrating this situation must have been for you, and I appreciate your patience throughout the process.

I’m glad to hear that resetting the printer and restoring factory settings helped resolve the issue, though I understand it’s not ideal to have gone through such a complex process. If you continue to encounter any issues or if anything else comes up, feel free to reach out. We’re here to help!

Thanks again for your feedback, and I truly hope your printer works smoothly from here on out.

Best regards,