A5 printing portrait /landscape issue and paper jam frequently

[Ram10101010]

RE: HP Case Number: [Personal Information Removed] CRM:[Personal Information Removed]

This case was registered on 23/11/22...no response yet.. Even after esclating 10times to hp customer service it was pending... So I wrote a complaint and sended it to CSS helpdesk team.... So response from them so far 

My issues are noted on that case number for furthur reference 

20days passed so far... That printer model have serious issues in printing A5 paper and frequently paper jams inside (which we can't retrieve unless we fully dismantle the printer to take out that page) 

I don't want this product... Give me a refund or replace this product with some other hp printer.... 

No response from hp suppor. Just giving fake hopes that we will resolve it don't worry...

[Rainbow23]

Hi @Ram10101010,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

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