A7 envelope distortion after feed through printer

[slpeg]

Printing A7 envelopes using MS Word and HP Envy7640. I set custom size ( 5.25 x7.25)in the Word doc and used the 5x7 paper size setting on my printer. The printing looks great, but the top edge of the envelope now has a couple of small waves or bends on it. These are for wedding invitations. I do not know the weight of the envelope since they were sent with the invitations. They are thicker than normal letter envelopes. Please help.

[Dragon-Fur]

@slpeg

After you open the printer tray, insert the envelopes (face down, flap on left), and close the tray - Modify > set the paper size to custom.  (Wording might vary - the point is to set the envelope / paper size to Custom on the printer control panel.)

In Word > Mailings > Envelopes > Options

Set the Feed to show envelope face down, flap on left

Set the size to Custom

Enter the size of the envelope (Width=7.25"  Height=5.25")

Click OK after entering the size (close tiny "size" box)

Click OK to leave the Options Menu

Check / Add your Delivery and Return Addresses

Click Print

This will likely work to print just the envelope.

Personally, I have always had trouble adding the envelope to the Word document and printing both envelope and document at the same time.  I just don't do it that way anymore to save the fight to determine what is wrong.

The envelope Thickness might be causing the problem, though (at least in the case of my Officejet Pro 8740) even a hefty 6x9 envelope will grind through the printer and print OK.

General Example (shows the 6x9 inch envelope setup)

Note:  The notes on the example about the tucked flap does not apply to "regular" envelopes as these are all sold with the flap (already) folded down on the envelope.  Neither do "Regular" envelopes do not have a "side seal" after printing.

Rabbits_and_Chickens_Test_Envelope_6x9_1 

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP ENVY 7640 e-All-in-One Printer series

Printing Envelopes (Windows)

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[slpeg]

Thank you, dragon-fur.

I did the custom size envelope settings in Word and am only printing envelopes one at a time.

I'm convinced that it is a thickness problem but have decided to continue printing with the slight ruffling on the edge. 

Your assistance is appreciated.

slpeg

[Dragon-Fur · Accepted solution]

@slpeg

You are welcome.

I agree that the "ruffling" is likely due to the envelope thickness.

IF your printer control panel provides the option, you might be able to "open" the rollers a bit by changing the "paper type".

User Guide > Load Media - Page 11

Step 4:  Change or retain the paper settings on the printer display

Open the main tray,

Load envelopes (if not already done)

Close the tray

Look for message on the control panel to "Modify" / change / adjust the paper settings

Set the paper size to Custom (or to your envelope size if it is available in the list)

Set the paper type to something that indicates a "thicker" paper - Index, Brochure, "something" other than plain paper

Click "Done" (or OK)

Is the feature I describe available on your printer?  If yes, will changing the paper type help (or make it worse)?

Unknown.

Regardless, "ruffles" can also happen at the post office during cancellation / stamp processing.  So, no worries.

Happy Printing.

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We are a world community of HP enthusiasts dedicated to supporting HP technology.