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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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ADF will not feed. Makes a clicking noise. error message says a door is open.

HP Recommended
HP8610
Microsoft Windows 10 (64-bit)

HP 8610 Serial number: [Personal Information Removed]Product Number: A7F64A

ADF will not feed. Makes a clicking noise. error message says a door is open. There are NO open doors or covers. I have followed the cleaning instructions.

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@HPM-P Did you restart the printer or upgrade the firmware?

(If not done, Click here to find and install the upgrade)

 

A grinding sound is heard when the printer is turned on or when it is printing. Blinking lights may accompany the noise. The problem can be caused by a carriage stall or a paper jam. 

 

Solution: 

  1. Turn the printer on. 

    • For the 800, 900, 3820, 5500, and 6000 series, open the top cover of the printer. Verify that the carriage moves to the centre of the printer. If the carriage does not move to the centre, proceed to step 2. 

    • For the 5100, 5600, and 5800 series printers, open the top cover of the printer. Verify that the service station (the piece below the cartridges) lowers, allowing access to the cartridges. If the service station does not lower, proceed to step 2. 

  2. Unplug the power cable from the back of the printer. 

  3. If the carriage moved to the center, or if the service station lowered, remove the cartridges. Check inside the printer for any broken parts. 
    If the carriage did not move to the center, try to manually slide the carriage to the center. If the carriage is locked either in the left or right position, proceed to step 5. 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(Though the header/title may be different, the steps will help resolve your concern).

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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