ALL the lights are flashing on my new Envy 6020e

[Col212]

Hi I have purchased a Envy 6020e printer and he issue I have is that ALL the lights are constantly flashing.  I have tried everything from disconnecting the printer, rebooting wifi etc and sometimes switching it on and off will help but I've only managed to print something once. So I know the wifi isn't an issue as it says strength strong  and it's plugged into a main socket. It has been online but 90% of the time it says offline and all the flights just flash. I think it's faulty.

[Sneha_01]

HI @Col212,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Envy 6020e is experiencing a serious issue if all the lights are constantly flashing. Here are some troubleshooting steps you can try:

Troubleshooting Steps

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check for Paper Jams:

• Open the printer and check for any paper jams or obstructions in the paper path.

Reset the Network Connection:

• If the printer is connected to Wi-Fi, try resetting the network settings:
  • Press the Wireless button on the printer until the lights flash.
  • Follow the prompts to reconnect to your Wi-Fi network.

Update Printer Firmware:

• Use the HP Smart app or visit the HP website to check for any firmware updates for your printer.

Check Ink Cartridges:

• Make sure the ink cartridges are properly installed and not empty. Sometimes, improperly seated cartridges can cause flashing lights.

Use HP Smart App:

• If you haven't already, download the HP Smart app and try setting up the printer through the app for a more guided setup process.

Factory Reset:

• If none of the above works, you might consider performing a factory reset. This process can vary, so refer to the printer's manual for specific instructions.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support