Access door is open

[Conniec70]

I have two issues:  My hp printer keeps getting stuck it shows the blue bar on the screen.  It also has an access door open message. For the first issue I shut it off for a bit and unplug the system.   For the second issue I open the top and slam it shut.  How would I fix permanently?  I get the second error a lot.  

[Garp_senchau]

@Conniec70, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

For the blue bar issue, I suggest you do the firmware update and also test for any issues using HP Scan Doctor. Also, let me know if there are any error codes on the screen.

Restart the printer:

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Let me know the exact printer model that is displaying the "Door Open" error. This guide might be helpful—kindly go through it for troubleshooting steps.

HP Deskjet, Officejet, Photosmart, and PSC All-in-One Printers - 'Door Open' Error Message Displays ...

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,

[Conniec70]

I will try these and get back to you.  Thanks Connie 

[Garp_senchau]

Hey @Conniec70,

Take your time, and feel free to let me know how it goes. Also, please refer to the guide I shared earlier.

Do keep me posted.

Regards,

[Conniec70]

How do I run these tests?  Connie

[Conniec70]

it said the version of hp support solution framework appears to be incompatible with your operating system.  i have an old computer what should i do?

[Garp_senchau]

Hey, thank you for the response.

Could you clarify which tests you’re planning to run exactly?

Also, kindly share the HP Printer's model number or the model's name so that I can provide you with the compatible drivers.

Looking forward to your response.

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,