Adjust Printer Settings

[KindaFamous13]

I have a HP Office Jet Pro 8710 and am happy with it except for one issue. Most of the the time when I am printing documents the printing begins too far down the page causing the final document to be misaligned. Too much space at the top and printing touching the bottom of the page. How can I make this adjustment? It seems it would be a simple thing to correct but I cannot figure it out.

[Dragon-Fur]

@KindaFamous13 

Welcome to the HP Community --

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@KindaFamous13 wrote:

Product: HP OfficeJet Pro 8710 All-in-One Printer

Operating System: Microsoft Windows 11

I have a HP Office Jet Pro 8710 and am happy with it except for one issue. Most of the the time when I am printing documents the printing begins too far down the page causing the final document to be misaligned. Too much space at the top and printing touching the bottom of the page. How can I make this adjustment? It seems it would be a simple thing to correct but I cannot figure it out.

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Thank you for including your printer product / model and your Operating System / version.

Doing so helps those who might want to help.

Ideas to add to your checklist...

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Paper Size & Type

Check that the paper size and type match the paper size and type that the printer thinks is being used.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

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Print Documents - Word – Document Scale

Trouble with labels and possibly with other documents that include mixed content types:

Document Scale

There is a setting in Word that will "scale" a document for Letter / A4 paper.

If you are having alignment issues with your document (for example, labels, bottom of page chopped), UNCHECK this setting.

When printing directly from within Word

Setup:

Word > File > Options > Advanced

In Section Print (about 2/3 of the way down)

UNCHECK "Scale content for A4 or 8.5 x 11" paper sizes

Click OK to save changes

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Printer - Clean and Tidy

Make sure the printer is clean and ready to do its best work.

The document includes how to clean the printer rollers.

Paper Jam Error

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Printer - Software

Consider...

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

If not done by now...

Uninstall the printer software from Programs and Features

Restart the computer and log in

Install a fresh copy of the Full Feature Software / full driver printer software

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

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The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

References / Resources

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 8710 All-in-One Printer

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