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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Locked

‎11-13-2018 09:55 AM

HP Recommended
Product: Officejet 6970
Operating System: macOS 10.14 Mojave

I locked my printer with an admin password and unfortunately I dont remember. I need to reset the password so I can connect to the network or at least restore the printer to factory setting. 

1 REPLY 1

‎11-15-2018 02:47 AM - edited ‎11-15-2018 08:34 AM

HP Recommended

@Kwameo87

 

Greetings!

 

Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are trying to reset the "Admin "password for your printer. 

 

Don't worry I'm here to help!

 

To better assist you - Can you please send us a picture of the screen asking you to enter the password? 

 

I have sent you a Private Message with the troubleshooting steps specific to your printer.

 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

We eagerly await your response.

 

Have a great day!

Asmita
I am an HP Employee

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