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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP LaserJet Pro M15w
Microsoft Windows 10 (64-bit)

good day! I purchased 2 HP LaserJet Pro M15w printers, installed the drivers from your website, but when printing, for example, 2 pages, one prints at the printer, the key blinks, after pressing the second page is printed, this happened on 2 printers

1 REPLY 1
HP Recommended

This behaviour is consistent with a paper mis-match error. The paper that is actually loaded in the printer is not set properly on the printer or the print job is asking for paper that is different than what is loaded. Ensure that the paper size/type settings match. Also check the printer driver to see what the default paper size is. I have seen cases here in Canada where the driver configures automatically for A4 paper when we only uses letter here as a rule.

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