Air print issues

[JaneAskew]

HI

Trying to install a new printer. 

Printer connects to wifi and is discoverable on all devices. When requested to print from the iphone/ipad and mac it cannot connect. 

I have downloaded the HP app and the printer prints from my iphone and ipad.

I have logged into the printers embedded webserver and i am unable to access airprint settings, internet printing protocol settings or to restore to factory defaults. These all require HTTPS which it seems unable to find.

Any advice? the printer is brand new and straight from the box. 

regards Jane Askew

[DavidSMP · Accepted solution]

Hi @JaneAskew,

Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding AirPrint issues. I will be glad to assist you here.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require information regarding this:

• Did this happen after an iOS update?

For now please try these steps:

• From this link: http://hp.care/2xXGlWC perform only step 1 Restart the computer, printer, and router. (The computer here is the phone)
• Then update the printer’s firmware from a windows computer by following the steps from this link: http://hp.care/2rHKwDD using a USB cable.(if possible)
• Later restore network defaults on the printer from the user guide: http://hp.care/2sBrsHq refer to page 39 on how to do it.
• Then please follow the steps from this document:  http://hp.care/2yzxcb8 on how to work with AirPrint with FAQs.
• This should do the trick for you.
• If it does not please check this link: http://hp.care/2ynlxJJ to enable certain protocols from the printer’s EWS page.
• This should correct the situation.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

[DavidSMP]

Hi @JaneAskew,

It has been a fabulous experience working with you.  I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂