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‎06-02-2023 02:21 PM

HP Recommended
Product: HP Officejet Pro X476dw Multifunction Printer
Operating System: iOS

I have an OfficeJet Pro X476dw set up on my home network and when using an Apple device to AirPrint to my X476dw the printer display says printing and you can hear it warming up then the screen goes black then displays a blue screen with a power symbol and the following code B827DA96 and all the LED lights start flashing and the screen goes white with a message to turn off the printer.  This only occurs when AirPrinting from an Apple Device.  If I use the "Print with HP Smart" via the HP Smart App on my Apple Device it prints every time.  I can print from my laptop with no problems but it I try to AirPrint I get a blue screen and am forced to reboot.  This is fairly recent as I was AirPrinting last week with no problems.  Does anyone know if there was a recent iOS/HP AirPrint Server update that may affect this?  Is this unique to my setup or are other HP printers being affected as well?

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