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HP Laser Jet Pro M102
macOS 10.15 Catalina

Just tried to turn printer on for the first time and the alert and power lights are blinking. It sounds like it’s trying to print / pull a piece of paper but nothing is happening. After some time, it smells like a burnt plastic. Also I’ve removed anything excessive/needs to be removed. The toner was preinstalled so i doubt there has to do anything with that. Please help me, it is a new printer, I followed everything in the help guide but nothing provides a solution.

1 REPLY 1
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@DuruH


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please contact HP Support in your region for Service Options since this is a Hardware issue

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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