Alexa HP Printer Skill not recognising my hpeprint email address

[Echo_Lake]

@wallist9
Thank you for posting back. 

Apologize for the inconvenience caused. Work on it as per your convenience and keep me posted on the results.  

Have a great day!

[wallist9]

Oops! this is not a valid printer email.

Please try again later.

Still no luck, is it possible to have a developer team look at this, I’m confident it’s an issue with your Alexa Skill, or you HP Connected services, not with my hardware.

thank you

[Zoeic94]

I'm having the same issue, I've reset everything and tried multiple solutions, non have worked yet. As you say it seems like it must be a server issue on hp or amazon's side. Has anyone been able to resolve this? 

[Echo_Lake]

@wallist9 @Zoeic94
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[SEHale]

I am having the same problem.  Brand new HP 6968.  All eprint functions work.  Just won't recognize my printer email name.

[Eric1056 · Accepted solution]

Hi just had this email:

Hi,

Thanks for your email.

The issue is fixed. In case you are still facing problems, please let us know.

Rgds,

HP Voice Print Team

And yes it is fixed, whoop whoop! Worked first time! 

[wallist9]

I know this is just nitpicking now, but when you ask Alexa do can you just say 

Alexa, ask my printer to print a colouring page.

Or do you have to split it up

Alexa, Ask my printer, 

then wait for the HP welcome, 

then make a request.

If I make my request in one string, it will always print a help page, regardless of the request. 

I’ve sent an email to voice.print@hp.com to thank them for fixing the account linking, and mentioned this further issue, I just want to know if it’s just me though, I have speech issues, and I’m lucky Alexa can recognise me 95% of the time.

[Zoeic94]

Finally working for me too now! (the account linking bit, havnt had change to test it out yet)