Alignment error

[WjD61]

DeskJet 4155e:  factory reset, New HP black cartridge installed, Firmware and Print drivers up to date, Cleaned ink cartridges, ran alignment, Scan initiated, print head moves for about 1 minute. Error message: Alignment failed. This process was completed multiple times. Error message continues ... ?? 

[A_Gayathri]

Hi @WjD61,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP DeskJet 4155e All-in-One Printer continues to display an alignment error after attempting multiple alignments, there could be a few potential causes. Since you've already tried a factory reset, installed a new cartridge, and updated the firmware and drivers, 

here are some other troubleshooting steps to try:
 

1. Ensure Correct Cartridge Installation

• Double-check that the black cartridge is properly seated in the slot. If it's not aligned correctly, it can trigger alignment issues.
• Make sure you are using genuine HP ink cartridges, as third-party cartridges may cause errors.

2. Clean the Printhead Again

• Sometimes, debris or ink buildup can interfere with proper alignment. You can clean the printhead through the printer’s software on your macOS.
  • Open HP Smart or HP Utility.
  • Navigate to the maintenance tools and select "Clean Printhead" and then "Clean Ink Cartridges" again.

3. Check Paper Quality and Size

• Ensure you are using the correct paper size (e.g., A4 or Letter) and that the paper is properly loaded into the tray.
• Use high-quality plain paper for alignment processes. Low-quality or wrinkled paper might affect the alignment.

4. Manually Align the Printhead

• In some cases, the automatic alignment fails, and a manual alignment might work. In HP Utility, check for any manual alignment options and follow the on-screen instructions.

5. Reset Ink Cartridge Chip

• Try removing the ink cartridges and cleaning the copper contacts with a lint-free cloth. This helps reset any connection issues between the printer and the cartridges.

6. Check for Obstructions or Mechanical Issues

• Make sure nothing is obstructing the printhead's movement. Open the printer and inspect for any debris, paper bits, or ink buildup in the printhead path.

7. Try Aligning via the HP Smart App

• Use the HP Smart App on your macOS to initiate the alignment process. Sometimes using the software on your computer can resolve communication or processing errors.

8. Perform a Full Reset of the Printer

• If the issue persists, you could try performing a full printer reset. This will restore factory settings:
  1. With the printer on, unplug the power cord from the printer.
  2. Wait for 60 seconds.
  3. Plug the power cord back in and turn on the printer.

If these steps do not resolve the alignment error, it could indicate a hardware issue with the printhead or sensors in the printer.
 

Refer to this document:  HP DeskJet 4155e All-in-One Printer User manual

HP inkjet printers - Alignment issues and errors
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[WjD61]

Desk Jet 4100e all in one printer. P/N 26Q90A. Serial #CN26AFF20N

Cartridges installed and verified a number of times,  Deleted printer from my devices and reinstalled. No obvious obstructions or debris observed. Reconnected. cleaned the cartridges manually, system Re-clean the cartridges and level 2 cleaning. Ran the Alignment again a few times, it prints the alignment page(Obviously needs alignment). Scan the alignment page as instructed. During the scan sequence I continue getting a "alignment failed, Try again".

[A_Gayathri]

Hi @WjD61,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!