Alignment failed

[KCBuckets]

Alignment failed message when trying to align, clean print heads, line feed.  Everything is printing and copying blank pages.  New ink cartridges installed and print heads appear fine and unclogged.

[The_Fossette]

@KCBuckets,

Welcome to the HP Support Community!

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/product/hp-officejet-pro-8500a-e-all-in-one-printer-series-a910/4083864...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[KCBuckets]

Tried all steps and pages printed completely blank

[KCBuckets]

Lines are not kinked and print heads appear fine 

[The_Fossette]

@KCBuckets,

I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[KCBuckets]

Did these steps up to 4, and only brings me to Support Community and back to this venue for help.

Grateful for any support on alignment failing and blank pages printing for all tools activities (align printer, clean printhead, line feed, etc...).

If a hardware issue, what hardware specifically and is HP's recommendation that I purchase new equipment from a cost effectiveness standpoint?

Thanks

[The_Fossette]

@KCBuckets,

Yes, I recommend you purchase a new printer instead of getting this fixed. However, HP doesn't repair printers and they replace the printers or upgrade.

Please let me know your region (Country) in a private message and I will send you the phone number to contact support.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!