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whwiechm
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Message 1 of 2
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Solved!

Alignment fails

HP Recommended
Officejet Pro 8500A
Microsoft Windows 10 (64-bit)

I replaced the printheads on my 8500, and I get "Alignment failed" messages. I cycled power with the same results. The p[rintoing looks good, but I can't seem to get past the alignment problem.

1 ACCEPTED SOLUTION

Accepted Solutions
atharva_gp
Retired
Retired
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Message 2 of 2
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HP Recommended

@whwiechm,

 

Thank you for reaching out to the HP Support community!

 

Are you getting the message on the printer or on your PC?

 

Let's try these steps:

 

Step 1: Power Reset

  • Make sure this printer is plugged into a direct wall, not a surge protector.
  • Turn the printer on.
  • Wait until the printer is idle and silent before you continue.
  • Remove all of your ink cartridges from the printer and close the door.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  • Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
  • Reinsert the ink cartridges, and then close the ink cartridge access door.
  • Check if the message comes back
  • If the issue persists, proceed to the next step

 

Step 2: Perform Printer Alignment.

  • On the printer control Panel, touch the right arrow and select Set Up 
  • Go to Tools and select 'Align Printer'
  • Complete the alignment
  • Check if the error goes off

 

Let me know if this information helps. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “KudosThumbs Up" on the bottom right to say “Thanks” for helping.

ATHARVA_GP
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
atharva_gp
Retired
Retired
1,210 1,202 75 106
Message 2 of 2
Flag Post
HP Recommended

@whwiechm,

 

Thank you for reaching out to the HP Support community!

 

Are you getting the message on the printer or on your PC?

 

Let's try these steps:

 

Step 1: Power Reset

  • Make sure this printer is plugged into a direct wall, not a surge protector.
  • Turn the printer on.
  • Wait until the printer is idle and silent before you continue.
  • Remove all of your ink cartridges from the printer and close the door.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  • Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
  • Reinsert the ink cartridges, and then close the ink cartridge access door.
  • Check if the message comes back
  • If the issue persists, proceed to the next step

 

Step 2: Perform Printer Alignment.

  • On the printer control Panel, touch the right arrow and select Set Up 
  • Go to Tools and select 'Align Printer'
  • Complete the alignment
  • Check if the error goes off

 

Let me know if this information helps. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “KudosThumbs Up" on the bottom right to say “Thanks” for helping.

ATHARVA_GP
I am an HP Employee

Was this reply helpful? Yes No
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