Alignment fails

[whwiechm]

I replaced the printheads on my 8500, and I get "Alignment failed" messages. I cycled power with the same results. The p[rintoing looks good, but I can't seem to get past the alignment problem.

[atharva_gp · Accepted solution]

@whwiechm,

Thank you for reaching out to the HP Support community!

Are you getting the message on the printer or on your PC?

Let's try these steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• Remove all of your ink cartridges from the printer and close the door.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• Check if the message comes back
• If the issue persists, proceed to the next step

Step 2: Perform Printer Alignment.

• On the printer control Panel, touch the right arrow and select Set Up 
• Go to Tools and select 'Align Printer'
• Complete the alignment
• Check if the error goes off

Let me know if this information helps. 

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