Alignment for HP Photosmart C5180 all-in-one Error message Oxc18a1c02 ??? what does this mean?

[geminikv]

This is my 4th HP C5180 "brand new, out of the box" (though old in years) In "first time alignment" an error pops up  Oxc18a1c02, tries to start, then flashing "cancelled alignment" and stops...how to correct?  Thanks

[Jay_G24]

Hi @geminikv,

I'd like to help!

Try the below suggestions -

Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

 Remove the ink cartridges, and reset the printer

Remove the ink cartridges and reset the printer.

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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