Alignment issue

[afiq28]

Commonly, whenever I print a picture...the picture is really misaligned and run off from the paper... this keep happening even after I set the align paper setting...

Also sometimes the photo appear a little scratch when it is printing

[Chimney_83]

Greetings @afiq28, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing a print quality issue from your printer even after aligning printer. 

Don't worry, I will be glad to help. 

Are you using genuine HP ink?

Does the print quality issue persist, even when you make a copy?

Please reseat the cartridge and wait for the alignment page to be printed. 

Once the alignment page is printed, please place the alignment page and click on OK on the printer. 

Refer to this HP Article for assistance. 

For print quality issues, please try the steps suggested in this article. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[afiq28]

Yes. I am using a genuine HP ink cartridges...

Most of the time when I try to align the A4 paper... at the second step where  I supposed to scan the paper, the printer say the paper is mismatch..

Do you have an email, so that I can send you the example of the picture that I have printed out.?

[Chimney_83]

Thanks for the reply and providing more information. 

The issue you are facing is due to the alignment failure. Please refer to this HP Article and perform Step 6. 

If the issue persists, please replace the printhead or have the printer serviced. 

For any service options, please contact our phone support for assistance. 

Please follow the procedure mentioned below to contact our phone support. 

• Open link:  www.hp.com/contacthp/
• Enter Product number or select to auto detect
• Scroll down to "Still need help? Complete the form to select your contact options"
• Scroll down and click on HP contact options - click on Get phone number.
• Select paid support options on the website if your unit is out of warranty. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.

[afiq28]

Another problem... everytime I makes a copy... it says the ink is drying.... Is it normal?

[Chimney_83 · Accepted solution]

Thanks for the reply, this seems to be an issue with the cartridge or printer. Please check with our phone support for any service options. 

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.

[afiq28]

Thanks.. the phone support give another solution....

by the way there is another question.. ( sorry if I ask a alot)

Whenever I print... the printed picture become darker than the original.... is there any reason to it?

[A4Apollo]

Hi! @afiq28, I am the MrRobot. It looks like you were interacting with @Chimney_83, but he is out of the office today so I'll take over from here.

I appreciate your efforts for trying out the steps.

Does this happen with any particular application?

Please try the steps recommended below.

1. From the application used to print, click the File menu and select Print.
The Print window appears.
NOTE: The Print window might be minimized: Click the Show Details button to see all available settings.

2. To access the color options, click the lowest selection box listed as the name of the program (e.g. TextEdit)
Will appear as Copies & Pages within Microsoft Office applications or it may appear as Layout.

From that menu Select Paper Type/Quality from the drop-down menu.

Uncheck the box next to HP Easy Color AMD then try changing the RGB Color option, try selecting Photo (sRGB), as well try using the different values and check which option from that menu provide you better results for the image.

Check the print settings for your print job in Windows 10, 8, Windows 7, or Windows Vista.
In the program, you are trying to print from, click File, and then click Print.
The Print window opens.
Open the Properties dialog box.
Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
Depending on your print job, you might consider modifying the following settings:
Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.
Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality to draft or normal and check if it helps.
After selecting the print settings, click OK to apply the settings, and then click Print.

I'll keep an eye out for your response.  

I hope you have a great day! 🙂