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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MrsSou
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Alignment page missing red but documents print with red accurately

HP Recommended
HP Envy 5010
macOS 10.14 Mojave

As with my old HP printer, my brand new HP Envy Printer fails to print an alignment page with the red colours showing yet prints documents entirely accurately. Why? 

3 REPLIES 3
TEJ1602
HP Support Agent
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@MrsSou, Welcome to HP Support Community!

 

Let us try to resolve the issue with the following steps-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

I would recommend you follow the steps from the document 'Alignment Unsuccessful' Error Message Displays.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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MrsSou
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Hi 

It is is actually the yellow which is missing not the red so I've followed the advice from a previous query when this arose and your advice. A text page for print quality diagnostic prints ok, so hopefully we are sorted. 

Thanks

 

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TEJ1602
HP Support Agent
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@MrsSou

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

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