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I have just installed a new cartridge.  The alignment page printed, placed it face down on the screen, and the compute goes through the process of scanning.  After many attempts, I receive the same message - Alignment page not detected.  

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Hello, @JoanGA – Greetings!
 

Thanks for reaching out! I’d like to be of your assistance 🙂


Going through your post, I see that you are facing issues with the alignment on your printer. To help you better, I need to know the model number of your printer. If unsure, please check: http://hp.care/2oPCMBG


Alternatively, try the steps listed below and then try to make a copy on the printer.

  • Remove the cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.


Now, if the issue persists, try to bypass the error and make a copy on the machine. Let me know if that works.


Thanks, I look forward to hearing back from you!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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