Alignment page not detected

[JoanGA]

I have just installed a new cartridge.  The alignment page printed, placed it face down on the screen, and the compute goes through the process of scanning.  After many attempts, I receive the same message - Alignment page not detected.  

[Dvortex]

Hello, @JoanGA – Greetings!
 

Thanks for reaching out! I’d like to be of your assistance 🙂

Going through your post, I see that you are facing issues with the alignment on your printer. To help you better, I need to know the model number of your printer. If unsure, please check: http://hp.care/2oPCMBG

Alternatively, try the steps listed below and then try to make a copy on the printer.

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now, if the issue persists, try to bypass the error and make a copy on the machine. Let me know if that works.

Thanks, I look forward to hearing back from you!

Good luck 🙂
 

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