Alignment procedures cannot be completed

[minniewah]

When setting up the printer, I was asked to do the alignment and I followed the procedures shown. After printing out the alignment page, it is supposed that the "copy" button would blink and I would need to put the page on the scanning glass and press the blinking button. However, the "copy" did not flash. When I stilled try pressing it, nothing happen. I have tried many times (I skipped the alignment during set up and come back to this later on). The alignment procedure could never be completed.

Please help.

[sandytechy20]

@minniewah

Welcome to the HP support community.

I understand that you want to align the printer, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Align the cartridges

a. Load letter or A4 unused plain white paper into the paper tray.

b. From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name.

c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer toolbox. The printer toolbox appears.

d. Click Align Cartridges on the Device Services tab. The printer prints an alignment page.

e. Follow the onscreen instructions to align the cartridges. Recycle or discard the cartridge alignment sheet later.

Refer to the steps on page number 40 in this user guide for more information:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.