All in. One printer hp8610 won't print from dell Pc operating with Windows 10

[PJRP]

I have just purchased a HP 8610 all in one printer to replace an older HPF2480 printer.

i installed all the new drivers from hp.com and everything was OK. I set the printer up via an Ethernet connection to my router. 

When i printeed from my iPad it worked fine however from my Dell PC operating with Windows 10 nothing. The print request appears to vanish.  I have spent hours uninstalling and installing the drivers without any success.

totally puzzled, reinstalled my old printer and worked first time.

not sure what to do next, if no resolution during the next few days will return and get a different brand.

please can anybody provide light on the this problem.

thanks

[Drakster]

Hi @PJRP

Thanks for showing your interest in the HP Forums! I see that you're having issues printing from your Windows 10 computer. I would like to help.

What is the error message you're receiving? 

Please download and run the  Print and Scan Doctor, it will likely diagnose and resolve the issue you are experiencing.

What were the results when you ran the Print and Scan Doctor (did it print or scan, any error messages)?

Please try the steps within this guide (use this document as a guideline):

• HP Printers - Print Jobs Disappear from the Print Queue and Do Not Print (Windows 😎

If the issue persists, follow these steps to see if you can resolve the issue.

• HP Printers - Printer Problems after Upgrading to Windows

We are going to start by cleaning your computer up.

• Disk cleanup in Windows 10
• Perform Clean Boot in Windows 10 / 8 / 7
• Use the System File Checker tool to repair missing or corrupted system files. It is always a good idea to back up your data before proceeding. 
• System file check (SFC) Scan and Repair System Files & DISM to fix things SFC cannot. 

If the issue persists, you can try the solution offered in the thread below.

1) Open the Command Prompt window by clicking the Start > All apps > Windows System > Command Prompt.

Type:   net stop spooler <hit enter>

Type:   net start spooler <hit enter >

Type:   exit  <hit enter >

2) Open Windows Explorer and navigate to:

%systemroot%\system32\spool\drivers\w32x86

NOTE: %systemroot% is usually C:\Windows, but it might be "winnt" or something else; this is set when the OS is installed.  Most systems are like this  C:\Windows\system32\spool\drivers\w32x86

3) Inside the w32x86 folder there will be other folders and files.  Delete everything inside but DO NOT delete the w32x86 folder.

4) Restart the computer and try printing again.

Source posted by a community member @jaredjb

If the issue persists, we will need to remove and reinstall the HP Software using these steps.

If you're using a USB Cable connection between your printer and computer please disconnect that cable now.  

Step 1: Remove Printer: We will want a clean slate to install your printer with on the Windows 10 computer. Therefore, I am going to have you ensure no trace of your HP Officejet is currently showing installed on your computer.    

1. Click on your Start button    

2. Just type Programs and Features. If a search doesn't automatically start, you may need to type Programs and Features in the 'Ask me Anything' box.

3. Click Programs and Features to launch the window.

4. In Programs and Features, a list of programs installed on your computer will populate. Please scroll down the list and look for your HP Officejet If you see your HP Officejet listed, click it and choose Uninstall.

5. Please follow any onscreen prompts to complete the uninstall. Once the uninstall has completed successfully please close Programs and Features. 

6. Next, click on your Start menu again

7. This time, type Devices  

8. Click Devices and Printers to launch the window.    

9. In Devices and Printers look for your HP Officejet. If you see if please right-click on it and choose 'Remove' or 'Delete'

10. Once your HP Officejet is no longer showing in Devices and Printers please click on any device under the Printers list once just to highlight it. Click Print Server Properties at the top    

11. Click on the Drivers tab

12. Look for your HP Officejet driver. If listed, please click on it and choose Remove

13. Select Remove Driver Only

14. Select OK

15. Click Apply and OK under the Print Server Properties window.

16. Close Devices and Printers.

Please proceed to the next step.  

Step 2: Install Device:  

Please click  here to download the Full Feature Software and Driver download for your printer. Once the download is complete please follow the onscreen prompts to install your printer.

If using a USB Cable connection, leave the cable disconnected until the installer prompts you to connect it. 

Once the install is complete please test printing again.  

Source posted by my colleague @X-23.

If the issue persists, try the Windows built-in driver.

• HP Printers - Installing and Using the Windows Built-in Print Driver

• What were the results?

Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

I hope this information is helpful. Please respond to this post with the results. Good Luck! 🙂

[PJRP]

Hi Drakster

Your solution on printing worked thanks and I am delighted with the quality and ease of use.

However, I now have a new problem, the printer keeps on going offline and won't print on demand. I assume that there is a simple solution for this, can you please help

Many thanks

Best regards

PJRP

[Drakster · Accepted solution]

Hi @PJRP,

Thanks for taking the time to update me.

I'm very happy to hear that I was able to help resolve the first issue that you were experiencing.

If the printer is going offline, please follow this guide: 

• Printer is Offline (Windows)
   

Please respond to this post with the results. Have a great weekend! 

[PJRP]

Hi Drakster

All sorted, working via my ethernet great.

All I need to do now is connect for instant ink but that can wait.

Thanks for your help.

PJRP