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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- All lighs are blinking on my printer HP DJ 3631

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1 REPLY 1
02-17-2024 10:46 AM
Hi @williamdanny,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Use the following solutions to resolve a fatal error.
Solution one: Reset the Deskjet printer.
Follow these steps to reset the printer.
With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 15 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on.
- If these steps resolved the issue, you do not need to continue troubleshooting.
- If the issue persists, continue to the next solution.
Solution two: Plug the printer directly into an electrical outlet
- Plug the product directly into an electrical outlet to make sure that the power source functions correctly.
- Disconnect the power cord from the rear of the product.
- Unplug the power cord from any power strips or surge suppressors.
- Plug the power cord directly into an electrical outlet.
- Reconnect the power cord to the rear of the product.
- Press the Power button (
) to turn on the product.
- Try the task again.
- If the issue persists, try a different electrical outlet.
- If these steps resolve the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.
Solution three: Service the printer
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Rachel571
HP Support
.
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