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HP Smart Tank 720 All-in-One

All lights flashing tried restarting it worked for a day or two now even restarting isn't working g or keeping it off for hours even. No paper jam

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Yuri123,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with your printer that has blinking lights.

I apologize for any inconvenience this may have caused. I'm here to help you today.

 

Please follow the steps below to fix the issue.

 

A) Perform a power drain.

 

 1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Power on the printer

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) Refer to the steps on this link to further troubleshoot.

 

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Yuri123,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with your printer that has blinking lights.

I apologize for any inconvenience this may have caused. I'm here to help you today.

 

Please follow the steps below to fix the issue.

 

A) Perform a power drain.

 

 1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Power on the printer

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) Refer to the steps on this link to further troubleshoot.

 

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

I took it into warranty they said they unhooked all the things inside and then reattached them and it worked. 

HP Recommended

Hi @Yuri123,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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