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‎12-28-2021 08:02 AM

HP Recommended
Product: HPEnvy 6052e
Operating System: macOS 11.0 Big Sur

All lights were flashing on the control panel, paper feed and ink area. Could not turn power off. When I pulled plug out of wall to reboot, lights reset and is now ready to print. What kind of error was this?

Category:
12 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-03-2022 01:54 PM - edited ‎01-07-2022 01:56 PM

HP Recommended

@Kb808

 

Welcome to the HP Support Community.

 

It could've been a power related issue.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

1 person found this reply helpful
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5 REPLIES 5

‎01-03-2022 01:54 PM - edited ‎01-07-2022 01:56 PM

HP Recommended

@Kb808

 

Welcome to the HP Support Community.

 

It could've been a power related issue.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

1 person found this reply helpful
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‎01-07-2022 02:07 PM

HP Recommended

Thank you.  Yes, lights stopped blinking when I unplugged unit from the wall and plugged it back in. 

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‎01-07-2022 02:28 PM

HP Recommended

This was the unknown error on my printer today, too.  Careful, check your ink cartridges.  Mine had evidence of burning when I tried my next print job.  We had no power surges here, either, so I'm unsure what would have triggered a power issue.

1 person found this reply helpful
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‎01-09-2022 10:54 PM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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‎07-06-2023 07:38 AM

HP Recommended

Hi community!

 

The information in the following link may be helpful:

 

https://support.hp.com/us-en/document/ish_6043283-6052862-16

 

SofiaML
HP Support Community

I work on behalf of HP.
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