All lights flashing, screen is blue with message B3E27BEB

[Aman_singh1]

I have the same problem with my HP 7858, can you help with the fix ? All lights are flashing and i get a blue screen with error code B3DB1BEB. 

[Kumar0307 · Accepted solution]

@Aman_singh1, Welcome to the HP Support Community! I’m here to help.

To assist you better, are you able to bypass this error and access the home screen of the printer?

If yes, we can try a factory reset. Let me know so that I can send you the instructions in a private message.

For now, hard reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Aman_singh1]

Hi Kumar0307,

Yes, you can send me the factory reset instructions in a private message, my printer model is 7858. 
I am able to bypass the error by either unplugging and plugging the printer back or long pressing the power button. However, the error comes back in a few minutes. 

Aman Singh

[Kumar0307]

@Aman_singh1

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Let me know how it goes.