All my lights are on my HP 6000, I have uninstalled, reinstalled... all of these don't help

[Yizhi]

All my lights are on my HP 6000, I have uninstalled, reinstalled...  all of these don't help. please tell me what to do

[A_Gayathri]

Hi @Yizhi ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY 6458e printer is experiencing a persistent issue where all the lights are on, which can indicate a problem. 

Here are some troubleshooting steps you can try:
 

Check for Error Messages: Look for any error messages on the printer display or through the HP Smart app. These messages can provide specific guidance on what’s wrong.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on.

Check Connections: Ensure that all cables (USB or power) are securely connected. If you're using Wi-Fi, make sure the printer is connected to your network.

Reset the Printer:

• For HP ENVY printers, you can perform a hard reset:
  • Turn off the printer.
  • Disconnect the power cord from both the printer and the wall outlet.
  • Wait 60 seconds, then reconnect the power cord to the wall outlet.
  • Turn on the printer.

Update Firmware: Update the firmware on an HP printer

• Ensure your printer's firmware is up to date. You can check for updates through the HP Smart app.

Run HP Print and Scan Doctor: HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool. This tool can diagnose and fix many common issues with HP printers.

Factory Reset the Printer:

• If none of the above steps work, consider performing a factory reset. Keep in mind that this will erase all settings, including Wi-Fi connections.
• To perform a factory reset, refer to your printer's manual or the HP support website for specific instructions.

Refer to this document: HP ENVY 6458e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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