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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- All printer lights flashing like a crazy disco, unresponsive

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11-03-2021 06:12 PM
Please see video of the issue...
Printer was just left idle, as it always is
Came up to bed to find it flashing like crazy
Printer was unresponsive to button press, main cover open, etc.
Power cycle brought it back to normal operation
Printer had not been used for 2 days
Has anyone seen this before or do we have a faulty unit
This is the second time it has played up while being left idle
11-06-2021 10:42 AM - edited 11-06-2021 10:46 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I am glad to know that you managed to resolve the issue. This could be happening due to a software driver issue.
- Let's try these steps to resolve the issue:
Download and run HP Print and Scan Doctor: Follow steps from the link: Click here
Root level uninstall and reinstall printer drivers:
- Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
To reinstall, click here.
And, also update the printer firmware: https://support.hp.com/us-en/document/ish_1776648-1643972-16
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee