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HP Recommended
Envy 6032
Microsoft Windows 10 (64-bit)

Please see video of the issue... 

https://youtu.be/Bk2_J4Um2gI

 

Printer was just left idle, as it always is

Came up to bed to find it flashing like crazy

Printer was unresponsive to button press, main cover open, etc. 

Power cycle brought it back to normal operation

Printer had not been used for 2 days

Has anyone seen this before or do we have a faulty unit 

This is the second time it has played up while being left idle

1 REPLY 1
HP Recommended

@Vennard

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I am glad to know that you managed to resolve the issue. This could be happening due to a software driver issue.

  • Let's try these steps to resolve the issue:

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers

  • Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.
And, also update the printer firmware: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.