All prints are shown cut off

[NTR75]

Hello,

I have a HP Envy 5030, and lately, all my prints come cut off. I've cleaned the printhead, new cartridges, and same result.

Any help would be appreciated.

[Raj_05]

Hi @NTR75,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Envy 5030 printer is cutting off the prints, there could be a few different reasons for this issue. Here are some troubleshooting steps you can try to resolve the problem.

• Check Paper Size Settings: Make sure that the paper size settings on your computer and in the printer driver match the actual paper size you're using. Incorrect paper size settings can cause the prints to be cut off.
• Margins and Scaling: Check the margins and scaling settings in the document or image you're trying to print. If the content is too close to the edges of the page, it might get cut off. Adjust the margins and scaling as needed.
• Printer Driver Update: Ensure that you have the latest printer driver installed. Outdated drivers can sometimes cause printing issues. Visit the HP website and download the latest driver for your printer model.
• Print Preview: Use the print preview feature to see how the document will appear on the page before printing. This can help you identify if any content is getting cut off.
• Paper Alignment: Ensure that the paper is loaded correctly in the paper tray and is properly aligned. Improper paper alignment can lead to printing issues.
• Paper Type Settings: Check the paper type settings in the printer driver. Using the correct paper type setting ensures that the printer adjusts its printing process to match the paper you're using.
• Clean Print Heads: If the print heads are dirty or clogged, it can affect the print quality. Most printers have a maintenance or cleaning option in the settings. Run a print head cleaning cycle to see if it improves the print quality.
• Page Setup in Software: When printing from a software application (e.g., Microsoft Word), check the page setup settings within the application. Ensure that the paper size and margins are correctly set.
• Test Printing: Try printing a different document or image to see if the problem persists. This can help you determine if the issue is specific to one file or if it's a more general problem.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support