Allignement problem

[Sharrall]

Hi to everyone!

I have a psc 2110 and I'm in trouble with the allignement...

I can print the allignement page but when I put it in the scanner and press enter the printer doesn't work.

Thanks for the help

[Jay_G24]

Hi @Sharrall

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Are you able to make copies using the scanner?

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try and make a copy and check if the scanner bar lights up and if it moves.

You may try the steps in the document- 'Alignment Unsuccessful'

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Sharrall]

Thanks for the answer but it didn't work.

I did all the procedure in your post.

After the print of the patterns I put the page (face down) on the scanner and press enter, the panel says "Aligning, pleas wait" but nothing happens...

[Jay_G24]

Can lift the lid and check if the scanner bar moves and if it lights up?