Allow App to make changes

[Danander]

All was well and then i wanted to scan a document.

Instead of getting my scanner screen i was gettinga message " allow app to make changes" then it directed me to hook up a new printer.

I ran test from computerr and was able to print a test page to printer and the scanner.  it will print from mobile devices.

I purchased it in august 2016, the HP product scan says it was out of warranty in Jan 2017, ( thats short a year)

Thank you

Dan

[Guleria_123]

As we have completely understood your issue you want to disallow the  app to make changes:

Turning off UAC is NOT recommended

• From the Start menu, Select Control Panel
• Navigate to System and Security > Action Center
• From the left pane, Select Change User Account Control settings
• Drag the scroll button to Never notify
• Click on OK to save your settings.

Nitin singh guleria

[Danander]

this did not work. 

i dont feel that removing the security feature shoulfd be an issue. it has been working fine.

[Guleria_123]

NO need to worry let it me to try it on my pc.Please standby for further updates.

Nitin singh guleria

[Danander]

the app message is for device setup.

yesterday i loaded the current drivers and used the original disc to confirm all settings were installed.

I ran the HP print and scan tool and tat worked.

Strangest thing.

this happedned a few other times and it went away when i changed ink cartridge and/or restarted the computer.

i have ran the HP tools to test, driver updates and rebooted manty times. Very Frustrating and i just really wantred to tell HP that i want a credit and upgrade printers. thia printer has been a challenge and probaly a lemon.

Thanks

Dan

[Guleria_123]

If in this case you can really walk to the nearest hp store if the  printer is not up  to date as pe raccording to your requirements else we are looking towards your query to provide you the best resolution ASAP.

Nitin singh guleria

[Danander]

That would be over 100 miles, NO THANK YOU!

i live in MI. and get even go to the corporate Headquarters.

If i had the address i would mail them (2) 8610 Bad Printers

Thanky ou for your help

i am just about about to quit HP after 20 years. and Office Max as well.

Qualiilty of product is deteriorating

[Danander · Accepted solution]

Finally transferred to a tech support

He fixed it .

cause of problem was the internet and IP address

Thank you

Now i can go back to work