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‎08-10-2023 10:39 AM

HP Recommended
Product: HP ENVY 6432e All-in-One Printer
Operating System: iOS

I always get “printer is busy” when trying to print form my iPhone 

Category:
1 person had the same question
2 REPLIES 2

‎08-10-2023 11:04 AM

HP Recommended

Are you using the HP Smart App? If you have it, go into the app and select the printer and try cancelling out all the print jobs, it could be something got stuck somehow and it simply needs to be cleared to be back up and running. If you don’t have the app, I highly recommend getting it as it helps loads

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‎08-10-2023 03:50 PM

HP Recommended

Thank you @HopeResolution for your help. I do use HP Smart app but there is no stuck job shown in it. Any other ideas?

thanks!

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