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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Amazon Return Labels

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10-25-2017 10:23 AM
Installed new printer and ink cartridges, no problem printing documents but can not print Amazon Return Labels, only ejects blank paper.
10-25-2017 12:21 PM
Printer likely cannot understand the content of the label.
Print the label as an image.
For example:
If you can do so, download the label file > Open in PDF reader > Print as image.
Reinstall / Update your PDF Reader (Adobe Reader DC / Foxit Reader)
- HINT: Watch out for and UNCHECK unwanted extra software
Open the offending PDF file > File > Print > Advanced >>
- Set the printer select the colors
And / Or
- Print the PDF file as an image
If you cannot download the file > Snip the label > save file as a .jpg (image) file >
Open the file in image / photo software > Print
Open Snipping Tool and take a screenshot - Microsoft Support
If you are using Firefox, use the Firefox "Take a Screenshot" method. Save the .png file and print.
- Use Firefox browser (latest version)
- Open your email account
- View the email you want to print
- Right-Click on the email > Select Take a Screenshot
- Move the mouse around until the "box" includes the part of the email you want to print >
- Left-Click to snap the box around the content >
- If you like, stretch the boundaries a little larger to encompass the content the way you like it >
- Click Save
- Click Download to save the .png file onto your computer
- (File will likely save to your Downloads folder)
- Open File Explorer (formally Windows Explorer) >
- Navigate to your Downloads folder >
- Scroll, find, and Double-Click on the saved Screenshot*.png file to open the file in your default image viewer program >
- Print the image file to your printer, adjusting the size / settings as appropriate / available in the program
Reference
Dragon Document - Help, suggestions, and examples:
Manage Print Output with Print Preview
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