Another HP Officejet Pro 7740 - Blue Screen - B82F6174

[Dale-I-Am]

As many others have posted in the forum, my OfficeJet 7740 recently started spending more time in an error state than functional, showing error code B82F6174. In looking through some of the threads, it appears that there is a fix but that you have to be guided through it by someone special. Can someone please assist me getting my printer back to functional? Or do I need to call customer service? This definitely seems to be a firmware issue since so many people had the issue appear at the same time.

Thanks.

[Rainbow23]

Hi @Dale-I-Am

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Printer.

Please download and install the firmware update on the computer connected to the printer from this Link 

You may click to this document to know how to update the firmware.

Let me know if this works.
Take care and have a good day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Dale-I-Am]

That's the version of the firmware that is already on there. Will re-applying the firmware fix the issue?

[Rainbow23]

Hi @Dale-I-Am 

Thank you for replying to us 

You may try updating the firmware and check if the issue persists.

Also, I suggest that you follow the steps listed below to reset the unit to factory defaults.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 

2. Touch Printer Maintenance . 

3. Touch Restore. 

4. Touch Restore Factory Defaults. 

A message appears stating that the factory defaults will be restored. 

5. Touch Continue.

Let me know if this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[novasource]

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@Rainbow23 wrote:

Also, I suggest that you follow the steps listed below to reset the unit to factory defaults.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 

2. Touch Printer Maintenance . 

3. Touch Restore. 

4. Touch Restore Factory Defaults. 

A message appears stating that the factory defaults will be restored. 

5. Touch Continue.

This may have worked for me.